Online Support Training

This online training supports self-paced learning. It will allow healthcare providers to become familiar with, and confident in using, today’s My Health Record system. The first time you access this online training you will need to register.

The online training is a combination of existing and new material and will continue to be updated, incorporating feedback from users as the My Health Record system continues to evolve.

The training includes simulations on how to view and upload information to the My Health Record system using some common clinical information systems, as well as the My Health Record Provider Portal.

The first module of the training introduces healthcare providers to the key principles of the My Health Record system, and familiarises them with its features and functions. Examples of the topics covered in the training are:

  • The types of clinical documents held in an individual’s My Health Record
  • Consent and how it relates to viewing and uploading of clinical information
  • Accessing an individual’s My Health Record in the event of an emergency
  • Ensuring quality data is uploaded to My Health Record.

There are additional modules available which are tailored for healthcare providers in General Practice, Community Pharmacy, Hospitals, Specialist Practice, Allied Health and Residential Aged Care.

This resource will be particularly useful for general practices participating in the Practice Incentives Program eHealth Incentive, which from May 2016 will include a requirement for general practices to upload shared health summaries to the My Health Record.

On Demand Training

Healthcare professionals can now simulate the use of the digital health functionality in their software. Each software product below has been made available with the kind assistance of software vendors, who each provide their own training in this functionality – for further information on this, please contact your vendor.

The first password is “TrainMe” and the clinical software login is “P@ssw0rd” (a zero not the letter O).


Training resources have been developed by the Australian Digital Health Agency.

Software Demonstrations

Viewing the My Health Record

Uploading a Shared Health Summary

Assisted Registration


Frequently Asked Questions

Frequently Asked Questions for Consumers

Frequently Asked Questions for Providers

Product Vendor Guides for the My Health Record

Medical Director

Best Practice



Webinars  Upcoming and recorded webinars

Healthcare Provider – My Health Record Webinar Series

The Australian Digital Health Agency will be hosting a series of webinars over the coming months to support healthcare providers in becoming familiar with and confident in using the My Health Record system.

Webinar 4: Consumer privacy, consent, control and security

  • Date: Thursday 1/02/2018
  • Time: 5:00-6:00pm (AEDT)
  • Registration: To register for the webinar please click here.

Topics that will be covered during Webinar 4 include:

  • The security features of the My Health Record system
  • Legislation which underpins healthcare providers’ use, and providers’ obligations as they relate to consumer consent
  • Overview of establishing policies and procedures which support safe, secure and consensual engagement with the system


Webinar 5: Change management and communicating with consumers

  • Date: Thursday 08/02/2018
  • Time: 5:00-6:00pm (AEDT) 
  • Registration: To register for the webinar please click here.

Topics that will be covered during Webinar 5 include:

  • How and what to communicate with consumers regarding My Health Record
  • The range of materials on offer to support communication with consumers
  • How to register a consumer through clinical software
  • Outline how to support consumers to understand what the system is and how to manage their records.