The Gippsland Primary Care Partnerships have created the Gippsland Guide to becoming a Health Literate Organisation. The Guide has been developed specifically to align with the accreditation standards of Gippsland health services.
This Guide provides tools and resources to support your organisation to become more health literate. Organisational health literacy will result in improved health outcomes for your clients.
Health Literacy is the degree to which a person has the capacity to obtain, communicate, process, and understand health information and services to make appropriate health decisions.
Health Literacy is important as it shapes peoples long-term health outcomes and the safety and quality of the care they receive .
The infrastructure, policies, processes, materials, people and relationships that make up the health system have an impact on the way in which people are able to access, understand, evaluate and apply health-related information and services.
How the PCP can support your organisation
The Primary Care Partnerships role is to work with champions within member organisations to help them to drive activities to improve organisational health literacy within their workplace.
This work includes the following steps:
- Identifying agency champions.
- Supporting agencies to measure current organisational practice using the self-assessment checklist in the guide.
- From the results of the self–assessment checklist, the PCP will support agencies to create a 1 year quality improvement action plan.
- Mentoring agency champions to help them implement the action plan within their workplace.
- After 12 months of implementation, working with agency champions to use the self-assessment to measure the progress improvements that have occurred in the past year.
- Creating a new 1 year action plan and the improvement cycle starts again!