Healthdirect Video Call platform

25 March 2020

Gippsland Primary Health Network (Gippsland PHN) has partnered with Healthdirect Australia to support general practices in Gippsland to deliver enhanced video consulting capability in a bid to help contain the rapid spread of coronavirus (COVID-19).

The Healthdirect Video Call platform provides a single, consistent entry point on the health services’ webpage for all patients. From here, patients enter an online waiting area for their appointment, reducing the need for administrative staff to generate a separate link, code or dial-in information for each patient.

Gippsland PHN staff have been trained to remotely assist general practices to connect with and utilise the Video Call platform in a coordinated health system approach.

Gippsland PHN Chief Executive Officer (CEO), Amanda Proposch, said this was one of the most significant changes we’ve seen in Australian general practice.

Previously, eligibility criteria for bulk-billed telehealth and video consultations have only included suspected or confirmed cases of COVID-19.

“Now that telephone and videoconferencing can be is bulk-billed for all patients ensures we continue providing quality care so we can protect patients, general practices and their teams,” Ms Proposch explained.

“Video conferencing is a critical component to ramp up capacity to combat coronavirus while keeping health care facilities safe and video conferencing can also be an effective alternative to in-person visits for patients with other health care needs, helping preserve critical provider capacity for those in greatest need of in-person care.”

General practices wishing to connect to the Video Call Service can contact the Gippsland PHN Digital Health team via email at