HeadtoHelp community awareness campaign

HeadtoHelp is a new, free service option which can help you manage the number of patients who are experiencing stress and anxiety.

You may have seen or heard the community awareness campaign for HeadtoHelp – the $27 million mental health service funded by the Federal Government in response to the COVID-19 pandemic.

If you have a patient who needs mental health support, you can refer them to HeadtoHelp Ph: 1800 595 212 Monday to Friday, 8.30am to 5pm. Or, anyone can call or contact the hubs directly.

HeadtoHelp helps Victorians find the right mental health service for their needs and provide onsite support for those who need it, as well as via telehealth. There are 15 hubs in Victoria. In Gippsland, the hubs are located in Sale and Warragul.

The HeadtoHelp central intake is staffed by clinicians who use the Initial Assessment and Referral (IAR) decision support tool. People with level 1 and 2 needs will be connected with existing lower intensity services. Those with Level 3 and 4 needs may receive care at the hubs, either onsite or through telehealth, or other more suitable services. Level 5 will be connected to specialist or acute mental health services, including into emergency care or into an area mental health triage. Learn more here.

The hubs’ multidisciplinary teams of mental health workers, including psychologists, mental health nurses, social workers, and alcohol and drug workers, will coordinate with you – the patient’s regular GP – or help them find a regular GP if they do not have one.

Services are free of charge and a Medicare card or ID is not required.