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Administration and Reception Masterclass and More!

May 16 @ 9:15 am - 4:15 pm

Free

WORKSHOP OUTLINE

This event will commence with a session on LGBTQIA inclusive language in General Practice, the lived experience perspective of LGBTQIA community members, and provide resources to improve your workplace.  This will be followed by sessions covering 5 key areas (below) associated with delivery of quality care and service in a medical practice.  The day will finish with a one hour session on Front Desk Infection Control. See event flyer for full details.

Sessions will cover –

  1. What Item & Why: MBS Identification and Compliance
  2. Effective Triage – including difficult patients/situations
  3. e-Health: What Does it Mean for Me on the Frontline.
  4. So How did I Handle That One?: – Exceeding Expectations with Great Customer Service & Effective Triage Decisions.
  5. Privacy – your obligations.

FACILITATORS

Brett McPherson, MedBiz

Margaret McPherson, Medbiz

Margaret Jennings, Marjen Education Services

Tania Ryan, Gippsland Sectoral Development Team

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Details

Date:
May 16
Time:
9:15 am - 4:15 pm
Cost:
Free
Event Categories:
, ,

Organiser

GPHN
Phone:
03 5175 5444
Email:
events@gphn.org.au

Venue

Century Inn Traralgon
5 Airfield Rd (Corner Princes Hwy)
Traralgon, Victoria 3844 Australia
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