After a bushfire, sometimes people are unsure of what to do next. The Bushfire Case Support Program provides practical support for people who have been affected by the Victorian bushfires.

Support Coordinators can help you with:

  • discussing your needs and the next steps you could take
  • information and support to access recovery and mental health services
  • financial counselling and assistance with insurance
  • temporary accommodation
  • completing paperwork
  • advice for business owners
  • a small amount of financial support to help with immediate needs.

Support can be provided face to face, over the phone or at a location that suits you.

People from bushfire impacted areas in East Gippsland and North East Victoria can access this free service.

To access this program or find out more:

Call: 1800 560 760
(8am – 6pm weekdays and 9am – 5pm on weekends)
Email:  bushfirerecovery@windermere.org.au
A fact sheet about the program is available here.

The Bushfires Case Support Program is funded by the Commonwealth-State Disaster Recovery Funding Arrangements and the Victorian Government.

Additional mental health supports/resources

Lifeline: 13 11 14 (24/7)
or https://www.lifeline.org.au/

Mens Line: 1300 78 99 78 (24/7)
or https://mensline.org.au/

Beyond Blue: 1300 224 636 (24/7)
or https://www.beyondblue.org.au/

Lifeline toolkits and factsheets: https://www.lifeline.org.au/resources/toolkit-downloads/

Download Case support fact sheet

Gippsland PHN One Good Community grants webpage – https://onegoodcommunity.gphn.org.au/

Supports for fire affected communities in East Gippsland: http://emergency.vic.gov.au/relief/#east_gippsland_fires_2019_20

Bushfire Recovery mental health supports: https://www.bushfirerecovery.gov.au/recovery-assistance/families-individuals#mental-health